N8TIVE PRIVACY & COOKIE POLICY

Introduction

Welcome to https://www.n8tive.ae (the "Platform"), owned and operated by N8TIVE Marketplace FZ-LLC, a Free Zone Limited Liability Company incorporated in the United Arab Emirates under Commercial Licence No. 45031474, with its registered office at Ras Al Khaimah Economic Zone, UAE ("N8tive", "we", "us", or "our").

We respect your privacy and are committed to protecting your Personal Data. This Privacy & Cookie Policy explains how we collect, use, share, and protect information when you visit our Platform, contact us, or otherwise interact with our services. It also explains your rights under the UAE PDPL, the EU General Data Protection Regulation (2016/679) ("GDPR") and other applicable privacy laws.

By using our Platform or providing information through customer-service channels, you agree to the practices described in this Policy and in our Terms of Sale. We update this Policy from time to time; the version published on the Platform at the time of your visit governs our processing of your data.

Information We Collect

We collect Personal Data in several ways: directly from you, automatically through your interaction with the Platform, and from third parties.

1. Information you provide directly

  • Contact details (name, email, phone number, billing and delivery addresses).
  • Account information (username, password, communication preferences).
  • Payment and transaction details (processed by our authorised payment partners).
  • Date of birth, gender, nationality, style or product preferences, and gift-recipient data.
  • Information supplied through surveys, competitions, customer-service channels, or reviews.

2. Information collected automatically

  • Device and browser identifiers, IP address, operating system, language, and time zone.
  • Website usage data such as pages visited, time spent, search terms, clicks, and cart activity.
  • Approximate location derived from your device or IP address.

3. Information from third parties

We may receive data from couriers, payment providers, marketing partners, social-login providers (e.g., Apple, Google, Facebook), and public sources consistent with law.

We do not store your full payment-card details. These are processed securely by licensed payment service providers in accordance with Central Bank of the UAE regulations and PCI DSS standards.

Where you provide another person's information (for example, a gift recipient), you confirm that you have obtained their consent.

How We Use Your Information

We use Personal Data only where we have a lawful basis, which under the PDPL and GDPR may include consent, performance of a contract, compliance with legal obligations, protection of legitimate interests, or the exercise or defence of legal claims.

Specifically, we may process your data to:

  • Fulfil and manage your orders, payments, deliveries, and returns.
  • Verify your identity and prevent fraud, money-laundering, or unauthorised transactions.
  • Provide customer support and respond to your enquiries.
  • Manage your account and personalise your shopping experience.
  • Send service notifications and updates about your orders or account.
  • Conduct analytics and statistical research to improve our Platform, products, and services.
  • Send you marketing communications and personalised offers, where permitted by law and where you have not opted out.
  • Comply with legal, tax, and regulatory obligations or respond to lawful requests from authorities.

How We Share Your Information

We may share your data with:

  • Our subsidiaries, affiliates, and service entities that help operate the Platform.
  • Vendors, couriers, logistics partners, and payment processors to complete transactions.
  • Technology and marketing providers who assist with analytics, communications, or advertising, under strict data-processing agreements.
  • Professional advisers including auditors, lawyers, and insurers.
  • Regulators, law-enforcement bodies, or courts when required by law.
  • Potential purchasers or investors in the event of a business reorganisation or sale, subject to confidentiality safeguards.

We do not sell or rent Personal Data. All third parties are contractually bound to process data securely, confidentially, and only for agreed purposes.

International Data Transfers

Your Personal Data may be transferred to and processed in countries outside the UAE or EEA that may not provide the same level of data protection. When we transfer data internationally, we implement appropriate safeguards such as:

  • contractual clauses approved by the EU Commission or competent authorities;
  • data-transfer agreements under Article 26 PDPL; or
  • transfers necessary for the performance of a contract at your request

Data Retention

We retain Personal Data only for as long as necessary to fulfil the purposes described above or as required by applicable law (for example, accounting or AML obligations). When data is no longer needed, it will be securely deleted or anonymised.

Your Rights

Subject to applicable law, you have the following rights:

  • Access – obtain a copy of your Personal Data.
  • Rectification – correct inaccurate or incomplete data.
  • Erasure – request deletion of your data where no longer necessary or where consent is withdrawn.
  • Restriction – request limited processing under specific conditions.
  • Portability – receive your data in a structured, machine-readable format.
  • Objection – object to processing based on legitimate interests or to direct marketing.
  • Withdrawal of consent – withdraw consent at any time (without affecting prior lawful processing).

To exercise your rights, contact us at hello@n8tive.ae. We may need to verify your identity before acting on your request.

Marketing Communications

You may choose whether to receive marketing messages from us and our partners. You can opt out at any time by using the unsubscribe link in our emails or by contacting us. We will respect your preferences and update our records promptly.

Cookies and Similar Technologies

The Platform uses cookies, pixels, and similar technologies to improve functionality and personalise your experience.

Types of cookies:

  • Essential cookies: enable core site functions such as checkout and account login.
  • Performance cookies: help us analyse traffic and usage to improve the Platform.
  • Preference cookies: remember your region, language, or settings.
  • Advertising cookies: deliver relevant ads and measure campaign effectiveness.
  • Third-party cookies: set by authorised partners providing analytics or marketing services.

By continuing to use the Platform, you consent to our use of cookies in accordance with this Policy. You can manage or delete cookies through your browser settings. Disabling cookies may affect site functionality.

Security of Your Data

We maintain appropriate technical and organisational measures to protect Personal Data from loss, misuse, unauthorised access, alteration, or disclosure. These include encryption, access-control protocols, firewalls, secure servers, and staff confidentiality obligations.

All payment transactions are encrypted using industry-standard SSL technology. Despite our safeguards, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

Protecting Your Data

Information you provide through our Platform is stored on secure servers and protected by layered technical and organisational security controls. All payment transactions carried out on our Platform are encrypted using Secure Socket Layer (SSL) technology or other industry-standard encryption protocols.

It is your responsibility to keep confidential any passwords, authentication codes, or other login credentials issued to or chosen by you. You should not share them with anyone.

We have implemented multiple safeguards to protect the integrity of our information systems, including authentication, continuous monitoring, auditing, intrusion detection, and encryption. Security measures are embedded into the design, implementation, and daily operations of our Platform as part of our ongoing commitment to safeguarding electronic content and personal information.

While we apply strict security standards, the transmission of information via the internet cannot be guaranteed as completely secure. Any transmission of data to or from our Platform is at your own risk, and we cannot guarantee the absolute security of information transmitted electronically.

Your data may be transferred to, and stored within or outside, the United Arab Emirates. By submitting your information and using our Platform, you acknowledge that your data may be processed in jurisdictions that may not offer the same level of data protection as your home country. Where we transfer Personal Data internationally, we take steps consistent with the UAE PDPL and GDPR to ensure an adequate level of protection, including through data transfer agreements, contractual clauses, or reliance on lawful transfer mechanisms.

We require all third parties that process Personal Data on our behalf to implement appropriate security and confidentiality measures and to process such data only for authorised purposes, in accordance with our written instructions and applicable law.

Third-Party Websites

This Privacy & Cookie Policy does not apply to third-party websites or applications linked through our Platform. We are not responsible for the privacy, cookie, or data-handling practices of those third parties or for any information you submit to them. You should review their respective privacy and cookie policies to ensure you are comfortable with their practices.

If you access our Platform through, or interact with, other programmes or social-media platforms (such as Amber, Facebook, or Google), any data collected via those platforms is subject to their own terms and privacy notices. We may, where permitted, combine data you have provided through those programmes with information collected via the Platform to enhance your user experience and maintain account accuracy.

Dubai Police eCrime

We fully support the Dubai Police eCrime initiative, an official electronic platform dedicated to addressing and investigating all forms of cybercrime in Dubai. The system allows residents and visitors to report online crimes quickly and securely, including incidents of fraud, extortion, blackmail, identity theft, or hacking.

eCrime is managed by the Cybercrime Investigation Department of the General Department of Criminal Investigation (Dubai Police), which comprises five specialised units:

  • the Forgery and Credit Cards Unit,
  • the Fraud and Scams Unit,
  • the Identity and Defamation Unit,
  • the Information Security Unit, and
  • the Information and Development Unit.

We encourage users to remain vigilant online and to report any suspected cybercrimes or suspicious activity through the official Dubai Police eCrime portal: https://ecrime.police.gov.ae.

Children's Privacy

Our Platform is not directed to children under 18, and we do not knowingly collect data from them. If you believe a minor has provided Personal Data, please contact us for deletion.

Complaints and Regulatory Contact

If you believe your data has been misused or mishandled, please contact us first at hello@n8tive.ae. We will investigate promptly.

You also have the right to lodge a complaint with the UAE Data Office (under the PDPL) or, if you are located in the EEA, with your local data-protection authority.

Changes to This Policy

We may revise this Privacy & Cookie Policy periodically to reflect legal, technical, or business developments. The updated version will be posted on the Platform with a revised "Last Updated" date. Material changes will be highlighted where appropriate.

Contact Us

For questions, comments, or requests concerning this Policy,

contact: N8TIVE Marketplace FZ-LLC

Ras Al Khaimah Economic Zone, UAE

Email: hello@n8tive.ae